Terms of sale

What you are buying

Last updated: 21 October 2026.

This is written plainly because you should be able to read it before you pay, not discover it afterwards. It says what the money buys, what it does not, and how to get it back.

Who you are buying from

Shorepass is run from the Philippines and sells through this site, shorepass.seamanapp.com. Everything — questions, refunds, a licence that will not paste — goes to shorepass@seamanapp.com, and a person reads it.

We are not affiliated with, endorsed by, or connected to the Maritime Industry Authority, or any examining body. We are not a training centre and this is not an accredited course.

What you are paying for

The technology, not the questions. Shorepass is a study tool built on how memory works: the study modes (Highlight, Drill, Fast, Mixed, quiz bee and the mock exam), the study plan to your exam day, focus mode, and the review marks, progress and scores that tell you what to study next. That is what the price pays for.

The questions are practice material, supplied as is. They are gathered and prepared to help you practise, and they come with the tool at no separate charge. We do not guarantee that they are complete, correct, current, or the questions you will meet in the examination. The Maritime Industry Authority sets its own examinations and may change its question banks, topics and format at any time, without notice to us or to you. Where we have answered a question ourselves, or believe a key is wrong, the card says so.

One exam, one phone

• Each licence or subscription unlocks one exam on one phone. It is made for the eight-character device code shown on the app's unlock screen and will not unlock any other phone. Another exam is another licence or subscription.
• One phone move, on request. If you change or reset your phone, email us the old and the new device codes and we will move your licence or subscription to the new phone, once, at no charge. A factory reset gives a phone a new device code, so it counts as a move.
• No sharing. There are no accounts to share. A Google Play subscription unlocks the first phone it is used on; signing in to the same Google account on another phone does not unlock that phone.

What the licence is

The application itself is free to download from Google Play, with the first competency of every exam open. What you buy on this website is a licence code for one exam on one phone. Three more things about that code are worth knowing before you pay:

• It is locked to one phone, as above. That is why it is safe to leave sitting in your inbox.
• It runs for the months you chose, counted from the day it is issued, and then stops. It does not renew itself and we will not charge you again.
• It works with no connection. The app checks the code itself, on the phone, with no server involved. That is deliberate — the people this is built for are at sea — and it has a consequence for refunds that we set out below rather than leave you to find out.

Google Play subscriptions

In the app you can instead subscribe through Google Play: one exam, ₱499 a month, renewing monthly until you cancel it in Google Play's Subscriptions. Google takes the payment, renews it and handles its refunds under Google Play's own policies. Everything else on this page - one exam, one phone, one move, what is and is not guaranteed - applies to a subscription too.

Prices and paying on this website

Prices are in Philippine pesos and include any tax that applies. The current ladder runs from ₱1,500 for three months to ₱5,000 for twelve, and the longer you buy the less each month costs. The price you are shown on the payment step is the price you are charged; if a discount code is applied, the reduced figure is what goes to the payment page, and you can see it before you commit.

Payment is handled by PayMongo, a licensed Philippine payment provider, using QR Ph — scan it with GCash, Maya, or any bank app. We never see or hold your card or wallet details. They go to PayMongo and not to us.

Getting your licence

The licence is issued the moment PayMongo confirms the payment, and it appears on the page in front of you. That page is the delivery. If you also left an email address, a copy is sent there — but the email is a spare, not the delivery, and the sale does not wait on it.

If the page does not show a licence within a few minutes of paying, write to us with the reference number shown on the screen. Do not pay twice.

Refunds — 24 hours, no reason needed

You can ask for a full refund within 24 hours of paying, for any reason at all. Email shorepass@seamanapp.com with your reference number. You do not have to explain yourself and we will not argue with you.

If you have not unlocked it yet

Nothing has been delivered. You get all of it back, and there is nothing further to discuss.

If you have already unlocked it

You still get your money back within the 24 hours — but here is the part most sellers would leave out. We have no way to switch a licence off. The app verifies it on your phone, offline, with no server to ask; that is exactly why it keeps working mid-ocean, and it means a code already on a handset stays working until its term runs out no matter what we do at our end.

So a refund after unlocking is given on trust: we return the money, and you stop using it. If someone takes a refund and carries on studying, we will not chase them for it — but we may decline to sell to that device code again.

After 24 hours

No refund for a change of mind. The window is short on purpose: the whole product is delivered in one go, immediately, and can be read in an evening.

That limit does not apply to something being broken. If the licence will not unlock the app, or the app will not run on a phone it should, tell us and we will fix it or refund you — whenever that happens, not only in the first day. Charging for something that does not work is not a refund question.

Bought for the wrong phone

Common, and not a refund. Send us the reference and the correct device code and we will reissue it at no charge — provided the original has not been used. This does not use up your one phone move.

How the money comes back

By the same route it arrived, through PayMongo, to the wallet or account that paid. We start it as soon as we have read your email. How long it then takes is PayMongo's and your bank's, not ours — usually a few working days.

Fair use

The licence is for you. Do not share, resell, copy or publish the questions, the review marks or the code. We have deliberately built this so that a shared code unlocks nothing on a second phone, which we would rather rely on than a threatening paragraph.

What we do not promise

We do not promise you will pass. Nobody honestly can. The app is built on how memory actually works and it is good, but the examination is set by someone else and sat by you.

We do not promise that the practice questions are complete, correct, current, or the ones in your examination - see What you are paying for. We still work to keep them accurate. If you find something wrong, tell us - it gets fixed, and you will have done every other candidate a favour.

If something goes wrong

Write to shorepass@seamanapp.com. Nothing here takes away the rights you have under Philippine consumer law, including the Consumer Act (RA 7394); where anything on this page conflicts with those rights, they win. These terms are governed by Philippine law.

Changes

If these terms change, the date at the top changes with them. The terms that apply to your purchase are the ones published on the day you paid, and a later change never reaches backwards into a sale already made.

How we handle your data is a separate page, and a shorter one.